Overview
This privacy policy explains how personal information may be handled when someone uses the Fitlab Nutrition website, makes an enquiry or interacts with services connected to the website.
Personal information means information that can identify a person, either directly or indirectly. This may include a name, email address, delivery details, billing details, account information, order history, messages sent to the business, device information and website usage information.
Information That May Be Collected
Information may be collected when a visitor provides it directly, such as when they send an email, place an order, create an account or contact the business.
Some information may also be collected automatically when the website is used. This may include IP address, browser type, device information, pages viewed, time spent on the site and cookie-related information.
How Information May Be Used
Personal information may be used to process orders, respond to enquiries, provide customer support, manage website functions, improve services, maintain security, meet legal obligations and understand how visitors use the website.
Where marketing communication is used, it should be based on consent where required. A person should be able to unsubscribe or withdraw consent from marketing communication at any time.
Sharing Information
Information may be shared with trusted service providers who help operate the website and services, such as payment processors, delivery services, website support providers, email systems, analytics services and professional advisers where needed.
Information may also be shared where required by law, where needed to protect rights or safety, or where a business transfer, reorganisation or similar event requires it.
Cookies and Similar Technologies
Cookies and similar technologies may be used to support website functions, remember preferences, understand how the website is used and improve the visitor experience.
A visitor can usually manage cookie settings through the browser or through any cookie controls made available on the website.
Your Rights and Contact
Depending on location and applicable law, a person may have rights to access personal information, ask for corrections, request deletion, restrict or object to certain processing, request data portability and withdraw consent.
Privacy questions can be sent by email to orders@fitlab-nutrition.com.
Retention and Accuracy
Personal information should be kept only for as long as it is needed for the purpose it was collected, including order handling, customer support, legal, accounting, tax, security or operational requirements.
Visitors can help keep information accurate by providing correct details when placing an order or sending an enquiry. If information changes, a correction request can be sent by email.
Security and Responsibility
Reasonable technical and organisational measures should be used to protect personal information from loss, misuse, unauthorised access or alteration.
No online system can be guaranteed to be completely secure. Visitors should take care when sharing information online and should avoid sending unnecessary sensitive details through email.
Children and Sensitive Information
The website is intended for general adult use. Visitors should avoid sending unnecessary sensitive health information through general contact routes unless it is genuinely relevant to the enquiry.
If information relates to a child, medication, pregnancy, breastfeeding or a health condition, the safer route for individual advice is an appropriate healthcare professional.
International Visitors
Visitors may access the website from different locations. Privacy rights can vary by location and applicable law, but the general aim is to handle personal information lawfully, fairly and transparently.
Where a visitor has a question about rights or data handling, the supplied email address can be used for privacy-related contact.
Order and Enquiry Records
Order and enquiry records may need to be kept for practical reasons, such as responding to questions, maintaining a record of communication, meeting legal duties or resolving service issues.
Those records should not be kept longer than necessary for the relevant purpose. When retention is no longer needed, information should be deleted or anonymised where appropriate.
Updates to the Policy
This policy may be updated when website functions, legal requirements or business practices change. The latest version on the website should be treated as the current explanation.
Visitors who have privacy questions can contact Fitlab Nutrition using orders@fitlab-nutrition.com.